Orders and Shipping
Where do you ship to?
We currently ship to Canada and the U.S.
How much does shipping cost?
Standard shipping is $10. We offer free shipping on order over $60.
How long will it take to receive my order?
It takes 24 hours to process your order once a purchase has been made. Once shipped, your deliver will arrive within 3-5 business days.
Can I modify or cancel my order after placing it?
If your order hasn’t been processed yet, you may modify or cancel it by contacting our customer service team at hi@petalpaws.com Once the order is shipped, changes cannot be made.
Can I return products?
If a product does not meet your expectations or does not work for your dog, you may return it within 20 days of purchase.
To request a refund, please email support@petalspets.com with your proof of purchase, the item(s) you wish to return, and the reason for the return. Refunds will be issued to the original payment method used at checkout.
Please note that shipping costs are non-refundable, and customers are responsible for the cost of shipping the returned product back to us.
Our Products
Are Petals shampoos made with natural ingredients?
All of our shampoo products contain plant-based ingredients and are free from all sulfates, alcohol, and dyes.
How does it smell so good?
Our shampoo is beautifully scented with natural essential oils.
Where are your products made?
Our products are created in the U.S.